Terms and Conditions for Semi-Private Sailing
In order to keep our services affordable, we have established the following terms. We believe that they are fair and reasonable,
and that overall they are the most guest friendly terms of any reputable sailing operation in Chicago or anywhere else.
If you hold a voucher from a third party, by making a reservation you are redeeming your voucher. Once a reservation is made, your voucher is redeemed,
even if you cancel your reservation. Should you cancel your reservation, your voucher is still redeemed but my be used to make another reservation.
Any change fees incurred will be due at the time you make the new reservation.
Standard Sail Times and Duration (2013):
2½ hour sails: Sails between 5/11 and 7/15 are 7-9:30pm M, Tu, and Th, and 9-11:30am on Sat/Sun.
2 hour sails: Sails between 7/16 and 8/31 are 7-9pm on M, Tu, and Th, and 9-11am on Sat/Sun.
2013 Season Dates:
The Semi-Private season begins May 11 and ends Aug 31. There are no Semi-Private sails on 7/4, 8/16-8/18.
Making a Reservation:
All reservations are made online for accuracy and logistical reasons. Simply LOGIN
with your ticket number and email address and
follow the diretions. You will receive a confirmation email within a few minutes of when you submit your reservation. Reservations are taken up to 55 days in advance.
Sail departure times may change by up to 60 minutes, but never with less than 10 days advance notice.
Guests with existing reservations for rescheduled sails will have the option to schedule another sail.
Rescheduling / Cancellation Policy and Change Fees:
In order to give our guests an option to change or cancel a reservation less than 10 days in advance, and since changes made by guests less than 10 days in
advance often result in additional costs or unutilized capacity, there are change fees for rescheduling or cancelling a sail less than 10 full days in advance.
Rescheduling is done by cancelling your existing reservation and then making a new one. Any change fees incurred will be due at the time you make your
Change fees are as follows:
$0 - with Cancellation Insurance
$0 - 10 days or more in advance
$15 - 7 or more full days in advance
$25 - 5 or more full days in advance
$35 - 3 or more full days in advance
$45 - 2 or more full days in advance
$60 - 24 hours or more in advance
$75 - 1 hour or more in advance
$85 - less than 1 hour in advance or no-show
$0 - with Cancellation Insurance
UPGRADE SAILS: Cancellations less than 24 full hours in advance of upgrade sails will also result in the forfeit of 100% the paid upgrade fee
in addition to the above change fees.
SPECIAL EVENTS (Air show sails and July 4th fireworks): Cancellations less than 48 full hours in advance of upgrade sails will also result in the forfeit of 100% the paid upgrade fee
in addition to the above change fees.
In general, sails are not cancelled in advance of sail time regardless of advance or hourly forecast due to the dynamic nature of the weather.
Your captain will decide if your sail will be cancelled or delayed due to current conditions and approaching systems.
In general, we do sail in some scattered showers, but not persistant rain. We will not begin a sail during an electrical storm, moderate rain, or
if we believe that such approaching conditions will be unavoidable during a sail by altering course or returning to harbor.
This decision will made by the captain, and you will be notified immediately if your captain determines that the sail will be delayed or cancelled.
If you do not show for your sail and conditions do allow for a reasonable sail (scattered showers at worst), this will be considerd a no-show and the no-show
change fee will be due before you may book another sail.
All seats are based on availability. There are multiple sails every Mon, Tue, and Thur nights, and Sat and Sun mornings.
There are also some upgrades available for Friday nights, and weekend afternoons and evenings for an additional fee.
Many more seats are made available than tickets sold, but no guarantees of availability for specific sail dates are made.
10 Day Advance Reservation:
Though we will try to accomodate every reservation no matter how soon before a sail, we request that you make your reservation
at least 10 days in advance. Reservations made less than 10 days in advance are subject to cancellation up to 24 hours before the sail.
Partial sails are sails which are shortened due to current or expected inclement conditions, or circumstances beyond our control.
Our goal is for every sail to be a perfect sail, but sometimes safety and comfort force us to shorten a sail.
Sails lasting less than 55% of their scheduled duration will be considered "incomplete" and you may reschedule another sail at your convenience.
Sails lasting 55-85% of their scheduled duration are considered "shortened" and a you will receive a credit of 50% of the sail fee paid which may
be used toward another sail within 365 days of your sail. No refunds are available for "shortened" sails.
Sails that were shortened due to conditions and lasting more than 85% of their scheduled duration will be considered complete,
and in some circumstances a partial credit toward purchase of another sail may be issued on a case by case basis.
Waves and strong wind are sometimes a part of sailing.
The captain will take into consideration current conditions, trends, and forecasts in order to decide if it is safe and reasonable to sail.
Though it is not common, if you are prone to or are worried about motion sickness or sea sickness,
please do not book a sail, as it is often impractical for sails to return early due to seasickness discomfort or illness except in severe circumstances.
You may bring alcoholic beverages (please avoid glass), but any passenger consuming alcohol must be at least 21, and passengers assume legal consequences
due to illegal drinking of alcohol. Should you become intoxicated, or show up intoxicated, the captain reserves the right to deny service or return the
offending individual/group to the harbor. No rescheduling will be available and no refunds will be issued to intoxicated guests.
It's nice to enjoy a few drinks while out for your sail, but intoxixated individuals create unsafe and uncomfortable conditions for all.
We want everyone to have a fun, enjoyable, and memorable sail.
Children must be at least 12 years old to join us on Semi-Private sails.
On very rare occasions, unforeseen events (e.g. changing weather, unexpected maintenance needs, etc.) may cause us to delay your sail for
up to 1 hour. If your sail is delayed more than 1 hour, your sail will be considered cancelled and you may make another reservation.
Since sails may be delayed up to 1 hour, please only make a reservation if you are able to return up to 1 hour later than the scheduled return time.
If you choose not to wait for the departure of a delayed sail, this will be considered a no-show
and the corresponding fee will be do at the time you reserve a new sail.
Glass (except for wine/champagne bottles) is not allowed.
Dark liquids and sauces are not permitted (e.g. red wine, tomato sauces, grape juice, etc.). Illegal substances are not allowed.
Under NO circumstances are illegal substances permitted on board. Any passenger bringing illegal substances on board will be
held responsible for all damages that may be caused by such action, including but not limited to: entire cost of vessel due to confiscation by authorities,
loss of income due to vessel down time, liability for injuries, legal fees incurred by all parties, etc... Our captains are bound by U.S. Coast Guard Rules
to immediately report all possesion of illegal substances to authorities, who will meet us at the harbor or even board us on the water to take further action.
If you had a reservation between the dates of 8/15-8/31 which was cancelled by your captaindue to conditions,
and find that none of the remaining dates through 8/31 end of the standard season work for you, or that there are no seats left,
a handful of rain dates are being held for this type of cancellation.
The 2013 dates will be Sep 3 - Sep 14 and will be held back exclusively for such rained-out guests.
To Cancel a Reservation...
To cancel your existing reservation, please LOGIN
using your ticket number, and select cancel.
You will be notified of any fee that will be due, asked if you are sure that you wish to cancel.
Your reservation is only considered cancelled once you click to agree to the change fee and you receive the automated email confirming your cancellation.
If you do not receive the cancellation email with a minute or two, please LOGIN
and check your reservation status to make sure that
your cancellation was completed properly.
If you cannot reach a computer or you do not have your ticket number with you to login, you may call us at 312-834-7245 to cancel your reservation.
Should you reach our voicemail, please leave your name, sail date and time, and any
other details you have and tell us that you wish to cancel your sail and undestand that fees may be due.
So that we can keep the cost of sailing down for all of our guests, the published change fees will apply to all cancellations regardless of circumstance.
Semi-Private sails are limited to 6 people on most of our sailboats, but sometimes up to 8 on a few of our specially licensed sailboats.
Times are as specified in your booking confirmation. All sails will depart on time, so please show up at least 10-15 minutes prior to your departure to board
or you may miss your sail.
Swimming is not permitted on Semi-Private sails.
Should passenger actions or behavior make the crew feel that safety is compromised, other guests are made to feel uncomfrtable, or that they are unable
to focus on sailing the boat and maintaining safe conditions, the captain reserves the right to deny service and/or return the offending
individual/group to the harbor. No refunds will be issued.