We take fraud serious, for both your protection and ours. This is why the card holder must present the credit card used to make the reservation, as well as a matching government issued ID prior to boarding.
We frequently discover suspected fraud well before that point, and not only notify the issuing bank of the issue so they can block the card from future use and notify the cardholder, but we also provide the information relevant information to the Chicago Police and are working with them aggressively to help find the perpetrators.
